Frequently Asked Questions

Top Questions
Where is my order?  

After you place your order, we send it directly to the Internet Service Provider, Which will call you to ask for installation date and time.

Our ISP does everything to get your connection installed early as possible. However, Sometime due to more installations, Technical problem, Permission delay or unavoidable situations might unfortunately cause delays.

If the amount of time mentioned for installation exceeded, you can contact us and we’ll look into what’s going on.

I have a Coupon code. How can I use it?  

If you have a Coupon code, you can redeem it after selecting a Plans and adding items to your basket. You will see a field to enter your Coupon code on the order overview page. If the Coupon is valid, the discount on your order will be calculated immediately. Only one Coupon can be used per order.

If your Coupon code does not work, feel free to contact us and we’ll take a look.

Are there any discounts available at Linkcue.com right now?  

For all the discounts and offers you can check out offers tab on Linkcue.com where you will find all current discount we are offering.

Ordering
How to order online at Linkcue?  

It is really easy, as easy as 1, 2, and 3:

  1. Tell us where you are: Enter your location so that we can show you which Internet service provider and plans are available at your location.
  2. Choose what you would like: Select an internet plan according to your need using filter option. You can search by ISP name, Price range, Limited/Unlimited, Purpose and Usage Type.
  3. Checkout: Either a checkout has a guest or first registers yourself if you are not (One time registration) login in to the system using details for easy process. Enter your exact Installation address, payment method and your phone number. Always make sure that you enter the correct phone number to help us contact you regarding your order, if needed.

Now sit back, relax, and we’ll get your Internet connection installed to your doorstep.

I need to cancel or change my order! How can I do this?  

Please give us a call as soon as possible; we can let the ISP know before they start installation process.

With regards to any refund of a payment you have made online, please contact Linkcue.com and not the ISP.

Do I have to create an account to place an order or booking?  

Creating an account is mandatory. We make sure that booking internet plan online at Linkcue is quick and fuss-free

Creating an account on Linkcue will help you to know your order details and also next time when you book new or renew internet plans, you don’t have to entered details. You will just have to go through payment process.

How long does it take for installation process?  

Installation time varies from ISP to ISP. It also depends on the number of connections that the ISP has to install and on the distance, Permission of authority at your place, Technical complications and your Installation address.

You can see the estimated Installation time for each ISP in your area on our website. After booking an internet plans, a more precise installation time will be communicated to you by mail.

What are the Installation costs?  

Installation costs, just like installation time, are determined by ISP individually. When you book an internet plan online you will able to see installation charges. You can easily check the installation cost for each ISP whilst browsing our website.

How can I pay for my order?  

Our entire Partners (ISPs) accept payment both online and also at the time of installation.

Cash on Installation

Select ‘Cash on Installation’ on the checkout page and pay the ISP at your doorstep through cash, cheque or online which ever ways is convenience when internet connection is installed at your location.

Why is ordering online beneficial than ordering by phone?  

Online ordering at Linkcue provides several advantages over telephone ordering.

  1. Discover: We offer a huge choice of ISPs, and we have their Internet plans online so you don’t have to collect Internet plans for individual ISPs or stick to just one of them. Every day you can discover new ISPs and new Plans.
  2. Take your time: You have as much time as you need to decide which plans to book, instead of listening to someone read out the entire internet plans to you and making a decision on the spot.
  3. Know what you’re getting: We help you make the right choice by providing customer reviews and ratings.
  4. Convenient payment: If you order at linkcue.com, you’re not limited to paying by cash on installation. You can easily and safely pay online using online banking or your credit card.
  5. You can view details of all your past orders and easily re-order.
  6. Ordering online will give you more discounts and cash back offers.
How it works
What is Linkcue?  

linkcue.com is a convenient online Internet plans ordering website that connects users with thousands of local ISPs. Customers can browse through numerous Plans and place orders for internet connections.

At linkcue.com, we believe booking internet plan should be fuss-free, fast and definitely fun. With just a few clicks you can book from a wide variety of best internet plans online.

linkcue provides you with ISPs internet plans, customer reviews and more Internet service provider at your locations.

How can I see all ISP at my location?  

If you want to view all ISP at your location then enter your location to check which ISP is available at your location.

What are your opening hours?  

Linkcue.com is open 24/7 for your service.

You can book internet at any time but installation process and communication through phone can be done from 10am-7pm.

Why am not getting a particular ISP at my locations?  

The Service area depends on individual ISP and linkcue.com has no influence on this. If you enter your location on the homepage, then you can browse through all the internet plans offered by ISP that can do installation easily at your locations.

My Account
I don’t remember my password.  

You have already created an account but you can't remember your password? Click on 'Login/Signup' at the top of the page. Then click on 'Forgot Password?’ Fill out your email address and a password recovery link will be sent to you by email.

What are the advantages of an account at linkcue.com?  

You are not obliged to create an account, but it is very handy.

There are definitely a few advantages of signing up:

  1. Your previous Installation addresses will be saved so that you don't have to enter them all over again on your next order.
  2. You can track previous orders.
  3. You can quickly renew your plans.
  4. You can give your feedback and rating to for services you are using.

There are many more advantages... register with us and discover them!

How can I create an account at linkcue.com?  

Click on 'Login/Signup' at the top of the page. Then fill out your information in the ‘Create an account’ section and click the ‘Submit’ button. You can also create an account directly after placing an order. Your Installation address and the order details will then be saved in your account.

Sales & Support
 
124, Swastik Disa Corp Park,
LBS Marg,Ghatkopar (W),
Mumbai - 400086, India.
 
022-25008322
 
+91 7710888869
Partners
Contact us or email at
 
+91 9819996607